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Our commitment and duty is mirrored in a pro-active and adapted prevention plan to the COVID-19. We have reinforced our policy and daily procedures, as we want our team members, guests and visitors to experience in our properties a clean and secure environment. We adopted new practices regarding sterilization and disinfection.

 I. Staff

-Our team members use individual protection equipment

-Reinforced tasks and routines for a higher level of disinfection and sanitation

-Our properties have team members assigned to ensure that all guidelines and procedures are being correctly and safely fulfilled permanently  

II. Public areas

-Sanitizer is available in all public areas and floors

-All public areas under go a two-tier sanitization process with through cleansing, fogging and wiping, using hospital grad disinfectant in high frequency: Elevators every 30 minutes; Public areas and facilities multiple times daily such as handrails, elevators buttons, table-tops, door knobs and other appliances are sterilized constantly

-Frequent usage of heavy-duty neutral PH floe cleaning agent to disinfect all floor areas

III. Rooms

- We assure that we will not enter in guest rooms. The possibility to allow us to is only by guests request. Room cleaning, maintenance or room service

-All the lining will be washed at high temperature with the appropriate disinfectant

-All the bathrooms ate cleaned and disinfected with heavy-duty alkaline bathroom cleaner and disinfectant. Injection of diluted cleaning solution into drains to avoid clogged pipes and prevent bacterial growth

IV. Food Hygiene

-Breakfast are now organized previously by sitting so each guest receives a form to choose breakfast time

-Restaurants and bars areas are cleaned and sanitized upon rotation of guests and visitors

-Guests are encouraged to wash hand before entry and use sanitizer dispensers available in our restaurants and bar both entrance / exits

-All food and beverage will be served by our team wearing face covers and disposable gloves

V. Extras

-Twice daily temperature checks staff

-Reduction staff movement outside hotel

-Assistance to call hotline supplied by the Portuguese health care in case of symptoms

-Digital check ins are available in pre arrival

-All our properties have a designated rooms for the eventual need of isolation areas, all of them equipped with individual protection equipment

Uma story que vale a pena partilhar.

Rua dos Condes de Monsanto, 2 , 1100-159 - Lisboa +351 218 866 182