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Health and hygiene protocols
Our hotel has designed a contingency plan and a health and sanitary measures protocol to reduce coronavirus transmission

Protocols in our facilities
- All facilities are disinfected daily
- You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
- The lifts can only be used by one person at a time or at most by 2 people who share the same room
- Room keys will be disinfected before handing them over
- Online check-in
- Towels and bed linen are washed at high temperature
- Rooms and accessories are steam-cleaned and disinfected with virucides
- Sanitiser, gloves and masks available to all guests
- TV remote control and telephone are sterilised daily in all rooms

Protocols for guests
- Wearing gloves and masks is compulsory
- They will find hand sanitiser in the common areas
- Insofar as possible, payments should be done by credit card
- POS systems will be disinfected regularly
- Guest’s shoes and luggage will be disinfected at the hotel entrance
- Temperature checks at the entrance to our facilities

Protocols for our employees
- All members of staff know the new health and safety measures
- Our staff will wear gloves and masks at all times
- The staff will have their temperature taken daily
- Staff uniforms are washed and disinfected daily
- Co-workers must stay at least 1.5 metres apart
- Daily control of the state of health of all employees
- Reception staff will disinfect the counter every time they finish attending a client
- All personnel accessing the rooms will wear masks and gloves (floor maids and service personnel).

Perfect in location, service and comfort in Lisbon
I was impressed with this hotel. Excellent location in one of the best points of Lisbon with ease to do many things on foot around the city. Very clean, cozy hotel, room with good space, great bath and bedding with bathrobe and slipper. Super attentive staff, excellent breakfast and great place to eat at night or at lunch, with very good draft beer.
Simply FANTASTIC
A fantastic welcome, new apartment, very clean and with a pleasant smell, very cozy and comfortable, a balcony with full view of Rua Santa Catarina located in the center of Porto, I will return for sure.
A surprise in the center of Ponta Delgada
A 3 star hotel, but with a 5 star service.
Very professional and friendly staff. Help with the bags to the room and then to the transport. Clean room, with a good view over the city. Good breakfast with a good variety of regional products. Even gluten free bread and rice milk.
To come back and return